The Vice President of Client Services drives the efforts to support client implementation and retention in order to exceed client expectations. This individual leads a group of Senior Account Managers and Account Management teams to provide a high level of proactive service including timely response and follow up. The Vice President will be responsible for key business metrics such as overall client retention and satisfaction. In addition, this individual will be responsible for overall client management processes and collaborate with key management peers around providing seamless client service delivery. The Vice President will also manage account management client assignment and capacity, build training plans, and provide metrics on service KPI’s and productivity. By collaborating with the CEO, COO, Business Operations Management, and Product Management, this individual will continue to evolve and improve the overall service delivery capabilities of the team.
Experience must include engaging and meeting with senior executive level client and partner contacts. The ideal candidate must be able to communicate very clearly and effectively in both written and verbal formats, and have past experience presenting to small and large groups.