Viverae

  • Part-Time Member Support Specialist (Seasonal)

    Job Location US-TX-Dallas
    ID
    2018-1987
    Type
    Temporary Part-Time
  • Overview

    *This is a seasonal position and will end during the Fall based on business needs.  There is a chance for extending this duration, but it is not guaranteed.    


     


     


    The Member Support Specialist provides telephonic, secure message and email promotional support of the services and programs offered as part of Viverae’s health management programs. Working closely with the Manager of Promotional Outreach, the Member Support Specialist ensures that members are in compliance with their company’s program and are appropriately scheduled for their screenings and telephonic follow-up appointments, as well as providing other types of support to employers and members. Member Support Specialists are expected to model healthy lifestyles, corporate values and high integrity.

    Responsibilities


    • Supports the Health Center in all capacities

    • Demonstrates sufficient knowledge of all clients’ programs, services and incentives

    • Schedules follow-up appointments via phone calls, secure messages, and emails

    • Fields incoming phone calls appropriately and responds to incoming secure messages

    • Prepares laboratory packets or other off-site screening formalities

    • Assists members with VHMS registration and/or login issues

    • Ensures the privacy and confidentiality of members’ personal health information

    • Assists with data-entry, file maintenance and other administrative tasks

    • Maintains a thorough knowledge of applicable Viverae policies and procedures

    • Miscellaneous delivery projects and duties as assigned


     


     

    Qualifications

     



    • 1-2 years experience in a call center or other customer care-related environment preferred

    • Strong interpersonal and communication skills

    • Excellent organizational skills

    • Works well individually and as part of a team, and maintains an upbeat, positive attitude

    • Able to use Microsoft Office Suite,  email and the Internet

    • Bilingual (English/Spanish) a plus


                                                                                                                 

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