The Implementation Services Manager will be responsible for consistent execution of the client onboarding process, standard inbound file feed integration and client program configuration. The ideal candidate will have 2+ years’ experience performing customer relationship and project leadership within a service-oriented industry. Clear, confident and consultative communication skills are required. The Implementation Services Manager is primary point of contact internally and externally for all implementation client and broker questions, requests and concerns during the pre-launch process. The ISM will serve as a non-technical point of contact for active client questions surrounding file feed integration and configuration. Client satisfaction, on-time launches and client retention will define the success of the person in this role.